Supply chain holds back Central Florida hotels


KISSIMMEE, Florida – Supply chain issues don’t go away. In fact, they cause problems in places you might not have expected.

Supply chain issues impact the operations of 86% of hotels in the United States, according to a recent survey by the American Hotel and Lodging Association.

What would you like to know

  • Supply Chain Problems Affect 86% of U.S. Hotels, Industry Survey Finds
  • Even items like food, drinks and linens are hard to find, AHLA reports
  • Shortages also drive up operating costs, hoteliers say
  • A Kissimmee hotel owner said he only made about $ 50,000 a month in business

Basic hotels such as linens, cleaning supplies, food and drink are hard to find for hotel owners right now, according to hospitality industry executives, the Bread and Butter economy of central Florida.

For Peter Sharma, owner of the Seasons Florida Resort, 2021 has been almost as bad as 2020.

Sharma is doing all of this at his Kissimmee hotel right now, but he’s a bit limited in what he can do due to supply chain issues.

“Restaurant Depot – if you go there half the things are not available,” Sharma said as he stood outside his hotel bar, where the shelves are empty. “We are going to Sam’s Club, a lot of things are not available.”

Even in his kitchen, there isn’t much available. More than 75% of the hotels surveyed said they had experienced disruptions in their supply chain with food and drink.

Even for linens, the hotel owner had a few wrinkles in his shopping list. He said he was having trouble finding a full set of towels from the same brand, in the same model.

“I have to have the same in every room,” Sharma said. “I can’t just buy something from Walmart just to cover one thing. We are trying to run a hotel. You have to have the material whether you like it or not. “

When the COVID-19 pandemic began, Seasons Florida Resort was forced to close for 13 months. Before COVID, Sharma’s hotel would make about $ 2 million a year in business, Sharma said. Now he earns barely $ 50,000 per month, or about $ 600,000 per year, he said.

Even cleaning supplies are a challenge to obtain. “Swiffer! Sharma shouted. “I can’t buy it. “

Not only 72% of hotel executives surveyed say they have trouble finding cleaning products, but 79% say costs have gone up.

“It’s very frustrating,” Sharma admitted. “My wife says, ‘Let’s go back to Australia.’ I’m 63, but it would break my heart if I had to do this.

Sharma said he hopes business and costs will return to normal. His hotel parking lot, a few miles from major attractions, is now almost empty, which is far from normal.

AHLA President Chip Rogers attributes higher operating costs to production backups, shipping delays or supply chain disruptions.