Guest house

Owners of guesthouse dubbed ‘worst hotel ever’ hit back at visitors

Shocking photographs reveal how guests were forced to eat cornflakes from plastic crate with fork in ‘worst hotel ever’.

Images taken at the Vale guest house in Hull, East Yorkshire, appear to show moisture spreading over walls and rooms ‘like a prison sells’.

Of the 78 reviews posted on TripAdvisor since 2009, 31 rated it as “terrible”, while nine rated it “poor” and eight rated it “average”.

Only 13 were rated as “brilliant” and 12 “very good”.

But now the new owner, known only as John, has spoken out against the reviews and claimed that some of the reviews didn’t even stay there.

He said work was underway to redecorate and renovate the guesthouse and change its image.

A reviewer called ‘Catherine T’ said she was forced to eat her cereal in a red plastic crate during her stay in March 2014

The owner of Vale <a class=Guest House (above) in Hull, described as ‘the worst hotel ever’, has spoken out against a barrage of scathing reviews online” class=”blkBorder img-share” style=”max-width:100%” />

The owner of Vale Guest House (above) in Hull, described as ‘the worst hotel ever’, has spoken out against a barrage of scathing reviews online

A reviewer called ‘Catherine T’ said she was forced to eat her cereal from a red plastic crate during her stay in March 2014.

In the magazine titled ‘Take Your Spirit With You’ Catherine said: ‘There is no breakfast on weekends; it is only clear after payment, even then it is quite well hidden.

“I had to buy cornflakes, there was nothing to put them in so I had to empty the basket that had the dirty tea bags (yes, dirty tea bags) and coffee bags and eat them from there with a fork. “

Photos posted in reviews show the wallpaper and paint peeling off, and in another review, a guest described his room as “like a prison.”

He said, “The first room we were offered looked like a prison cell. The second room was not much better.

“If you ever decide to take the risk, don’t forget to wipe your feet when you get out. “

Photos of the guesthouse published in TripAdvisor reviews show the wallpaper and paint peeling off

Photos of the guesthouse published in TripAdvisor reviews show the wallpaper and paint peeling off

The review, which went to great lengths, claimed that the rooms – priced at £ 27 – had “nothing to do with the photos”.

Another reviewer said: “Give me a cardboard box any day, rather than never setting foot in this place again!”

The new owners say they took over the guesthouse in June and are still renovating some of the rooms.

Since the takeover, guests have said it was a “perfect place to rest” and have described the new owners of the guesthouse “as lovely people”.

However, a woman called LynneJay posted on the site on Tuesday, saying there were issues with her bedroom.

LynneJay said, “There was a stain on the sheet, the smell of smoke was constant.

In another review, a guest described his room as

In another review, a guest described his room as “like a prison.” In the photo, inside the hotel

“There was mold in the shower, fluffy mold on the bathroom ceiling, the bathroom tiles were mostly broken and the carpet was dirty.

“We paid to stay two nights – but decided not to bother for the second night.”

But the manager of Vale Guest House said the decor and renovation is still ongoing and the staff are working hard to keep it clean.

They said: “We only took over from the previous owners in June of this year.

“Some of these reviews are four years old – we’re not dirty and unclean at all.

“My wife works very hard to clean the rooms, we are always redecorating and renovating the rooms here. Not everyone who writes a review actually stays at the hotel.

“People can just publish these websites and slander workers’ companies – and bankrupt them.”


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